COKIMA Global Warranty & After-Sales Support
Reliable Partnership, Assured Quality.
For Our Business Partners
COKIMA is committed to ensuring the reliability and performance of every product delivered to our partners.
We stand behind our products with a transparent, efficient, and cooperative warranty policy designed to protect your business and enhance customer satisfaction.
Here's what you need to know:
Warranty Coverage
We offer a 12-month warranty on all COKIMA products to ensure consistent reliability and confidence in your business.
Our warranty covers manufacturing defects, functional issues, or quality problems under normal use.
Exclusions
Our warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.
Any modification or disassembly without approval will void the warranty.
How to Make a Claim
For any warranty request, please contact your COKIMA sales representative directly.
They will assist you in confirming the issue and arranging repair, replacement, or compensation as needed.
Modes of Service
COKIMA provides reliable and efficient after-sales support to ensure your business continuity.
We offer the following service options:
1.Technical Consultation
Our professional sales and technical teams offer quick response via email or messaging tools to help you solve product installation, configuration, or usage issues.
2.Replacement Service
For products confirmed to have quality defects, we provide replacement or parts delivery based on the agreed warranty terms.
3.Repair Service
If repair is necessary, COKIMA will guide you through the process of returning the defective product and arrange repair or replacement efficiently.
4. Need Assistance?
Please contact your COKIMA sales representative for immediate support.
English 
Russian 
Spanish 
Italian 
Arabic 
Portuguese 
German